Shipping Policies, Pick up + Order Cut-off Times
***10/01/2021 We are Currently on Hiatus. This page will be updated when we come back.***
The vital products offered on this website are packaged and shipped by their creator directly to you.
NEXT SHIPPING + PICK-UP DATES
WEEK OF June 7th (we ship Monday-Thursday and stagger baking and shipping so your food ships or is PICKED UP fresh)!
ORDERS MUST BE PLACED BY 12 Noon California time, June 2nd (12 noon California time on June 1st for our 36 hour ferment loaves "Extra Sours"!)
Occasionally we are able to ship orders earlier than the posted ship week. If we are able to do so, we will text or email you beforehand to check in and make sure you are ready receive packages at your shipping address.
Mixes are usually shipped early when ordered on their own (without baked goods or pastas) and we will NOT check in with you beforehand when we send mixes, unless you email or text us requesting us to do so.
THE NEXT PICK-UP DATE at our GF VEGAN KITCHEN in OAK VIEW, CA for PREPAID ORDERS made before the June 1st at 12 Noon Cut-off is THURSDAY, June 10th between 1-5pm.
You will receive an email on Monday, June 7th with very detailed pick up instructions if you prepaid for your order before the cut off.
We do not accept "walk-ins".
PLEASE, PLEASE, PLEASE UNDERSTAND:
We recommend PICK UP as the #1 way to receive the freshest food. You receive SAME DAY FRESHNESS this way.
Take a drive from LA or Santa Barbara and make a day of it each month! The Ojai Valley is a beautiful place to explore and get into nature. We can recommend two awesome hikes within a 5 minute drive from our kitchen. If pick-up is simply not feasible (maybe you live out-of-state or too far to visit regularly), we offer OVERNIGHT SHIPPING.
Purchasing *overnight shipping* means your package will ship with a UPS Next Day label.
VERY IMPORTANT: Overnight orders will arrive the day after we ship them. You will not receive the order the day after you place it. Our products are made to order and take time to create and in many cases, ferment.
THE FINE PRINT
REFUND POLICY: WE DO NOT TAKE RETURNS. WE ARE CONFIDENT IN THE QUALITY OF OUR PRODUCTS. If you do not like sour foods, it's possible you will not like our fermented products.
SHIPPING POLICY: IF A PACKAGE IS LOST AFTER WE SHIP IT, WHICH DOES OCCASIONALLY OCCUR, Vegan Mario's WILL NOT BE RESPONSIBLE IF THE TRACKING INFORMATION LISTS THE ORDER AS “DELIVERED,” WHICH MEANS THE COURIER SERVICE DELIVERED THE PRODUCT TO THE ADDRESS SPECIFIED.
PLEASE NOTE THAT Vegan Mario's IS NOT RESPONSIBLE FOR ERRORS OF USPS OR UPS, OR IF YOU PROVIDE OR CONFIRM AN INCORRECT ADDRESS. IT THEREFORE IS VERY IMPORTANT THAT YOU ENSURE THAT THE ADDRESS YOU GIVE TO US IS EXACTLY CORRECT, AS ANY MISTAKE COULD DELAY DELIVERY AND WILL ENTAIL EXTRA EXPENSE TO YOU.
Email firstname.lastname@example.org or text 805-500-EATS (3287) with any questions.
Thank you kindly and have a beautiful day. :)